nexgen-emergency-operatorIn January 2007, Michael Romano — NexGen’s technology chief and CEO — was in New York on a consulting job. While waiting in a restaurant for his table to be ready, he was scanning the front page of The New York Post when he came across the headline “Mayor to recruit cell phone photographers to fight crime”.

“I went on to read the article, and the next line stated the technology does not exist,” Romano said.

“I started researching it because I could not for the life of me fathom why the technology did not exist.”

“I started specing-out how it could work, formulating what would need to be done from a technological standpoint. By April 2007, I started developing it. By September of that year, I was able to conduct a small beta test with a sheriff’s office.”

From that test, Michael was able to map out how the project needed to progress and what they needed to do to make it happen.

“I kept coming back to work on the project. I learned a lot about what had to be done, how it had to be developed.”

The initial plan was to use an email interface to transmit data between people, 9-1-1 operators and emergency responders, but the limits of that technology and the cellular network bandwidth at the time proved prohibitive for what NexGen had in mind.

“We stayed with it and stayed with it, and the technology kept developing. … We were fortunate enough to do a beta with the Department of Homeland Security. That beta was very successful — especially given the limitations of the cellular networks at the time.”

While email data transfer did not prove to be a viable 9-1-1 multimedia solution, scalable web-based applications and cloud computing did — as did the widespread implementation of 3G and 4G cellular data networks nationwide.

NexGen was now able to field a working model of our technology with the University of Central Florida 9-1-1 center.

“We conducted more than 500 tests with the UCF 9-1-1 center. The dispatcher would activate what we call Multimedia Incident Retrieval System (MIRS), and the caller would attach an image, which would then come to dispatch and be sent to the responders. That was a total of 3,500 successful data transfers,” Romano said.

“The response to the beta tests was overwhelmingly positive. We met with everyone involved with the UCF beta, and it was determined there were no technical issues.”

The results from that test led to the release version of the MIRS 9-1-1 system from NexGen Global Technologies Solutions that is being marketed today, but the process does not stop there.

“We are in continuous development. It’s important that we stay leading edge,” Romano said.

Real-World Application
Our advanced technology systems are only part of the equation.
In addition to our design and development, NexGen Global Technologies works hare ensure that what we create has expansive real-world applications.

Say we have an Amber Alert. With current procedures, police gather information from witnesses and family, send it in, then distribute it. That can take hours.

Using MIRS, we could get the photo of the car and suspect, and get it out to all the officers responding. It makes them more efficient and increases the chances of catching the criminal faster because they have the information in their hands.”

That information could even be sent out to local civic and community leaders, putting that many more eyes on the street looking for the suspect.

And that same notification system can be used to broadcast severe weather and other emergency notifications to cell phones in a given area.

Because the data network is two-way, it would also allow someone who was not in a position to talk to text or send images to a 9-1-1 operation about their situation.

NexGen’s MIRS system allows the caller to communicate in other ways from talking — especially when silence is important. In a situation where someone is hiding in a house during a home invasion, they call 9-1-1, the operator gets the information and immediately pushes it to the officers outside the house.

MIRS 9-1-1 makes all this and more possible.

It exponentially expands law enforcement’s eyes and ears when it comes to community policing.

NexGen MIRS 911 in the field
Most recently, in early December 2013, Union County, NC, announced it was adopting the Multiple Incident Retrieval Program for its Public Service Answering Points and emergency responders. County officials and law-enforcement leaders lauded the new program as giving them one more tool to get the drop on criminals and respond more quickly to emergency situations.

According to a CBS Chanel 3 WBTV Report:

“This is something that will benefit every citizen, as well as every public safety agency,” said Union County Sheriff Eddie Cathey.

“NextGen represents nearly real-time intelligence and reporting capability,” said Union County Chief Deputy Ben Bailey.  “This service will enable us to be more effective in the field as a result of the rapid exchange of information.”

For more on those stories, see NexGen MIRS coverage from CBS here, and from NBC here.


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